Sparklit
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FAQ

General

01.

Can I try your service for free?

Absolutely! You can explore all our premium features with a 3-day free trial — no credit card required. A watermark will be visible on your draft until you upgrade.

02.

What happens when my 3-day trial expires?

If a plan is not purchased within 3 days, your draft and account will expire. To keep your progress, simply Unlock Now before the trial ends.

03.

How do I remove the watermark?

The watermark is automatically removed the moment you purchase any plan. Your mobile invitation will be instantly updated to a clean, professional version ready for your guests.

04.

Can I edit my invitation after the wedding?

Once your wedding day passes, the invitation details are finalized and can no longer be edited. However, you will still have full access to view your invitation and guestbook to relive your special memories.

Biz Account (B2B)

01.

Do you have a special offer for wedding planners or partners?

Yes, we offer exclusive partner rates for wedding professionals. Please reach out to us via Instagram or email us at cs@sparklit.co to discuss this further.

Payment

01.

Can I get a refund for my payment?

Since we follow a "try before you buy" model, all sales are final. We encourage you to use our 3-day trial to ensure you love your invitation before making a one-time payment.

02.

I started with Standard, but now I want Premium features. Is it too late?

Not at all! You can level up to Premium Plan anytime. You'll only need to pay the price difference between your current plan and the Premium Plan.

03.

What payment methods do you support?

Bank Transfer, GCash, credit card — anything you'd love to.

Troubleshooting

01.

Why isn't my countdown showing?

Ensure you have saved both a Wedding Date and a venue in the 'Location' section. Both are required for the countdown to appear.

02.

Why is my RSVP closed if my wedding hasn't happened yet?

Check your 'Due Date' in the RSVP. If that date has passed, the RSVP automatically closes. Set it to a future date to reopen it. Set this date to be before your wedding day.

Still have questions?

Reach out to us on Instagram @sparklit_ph or email us at cs@sparklit.co

Sparklit

Create your wedding mobile invitation with elegant templates and all the tools you need to organize your big day.

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